{"id":194,"date":"2026-05-15T18:51:40","date_gmt":"2026-05-15T16:51:40","guid":{"rendered":"https:\/\/www.veliamail.com\/?page_id=194"},"modified":"2026-05-17T04:39:10","modified_gmt":"2026-05-17T02:39:10","slug":"194-2","status":"publish","type":"page","link":"https:\/\/www.veliamail.com\/index.php\/194-2\/","title":{"rendered":"Email_Function_Fra"},"content":{"rendered":"
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CAPACIT\u00c9S AVANC\u00c9ES<\/strong><\/p>\n<\/div><\/div>\n\n

Une plateforme intelligente pour transformer chaque message en action.<\/strong><\/p>\n<\/div><\/div>\n\n

EmailTree aide les \u00e9quipes \u00e0 comprendre, prioriser et traiter chaque demande plus vite, avec un contexte complet et des automatisations pr\u00eates \u00e0 l\u2019emploi.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n

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Tri intelligent<\/h4>

Classement automatique par sujet, service, client, projet, urgence ou type de demande.<\/p>\n<\/div><\/div><\/div><\/div>\n\n

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Routage automatique<\/h4>

Affectation des emails aux bons interlocuteurs selon r\u00e8gles, disponibilit\u00e9 ou expertise.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n

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Priorisation IA<\/h4>

D\u00e9tection des messages critiques gr\u00e2ce au ton, aux d\u00e9lais, aux mots cl\u00e9s et \u00e0 l'historique.<\/p>\n<\/div><\/div><\/div><\/div>\n\n

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Analyse des pi\u00e8ces jointes<\/h4>

Identification des factures, bons de commande, contrats ou documents administratifs.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n

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R\u00e9ponses assist\u00e9es<\/h4>

G\u00e9n\u00e9ration de brouillons contextualis\u00e9s, personnalisables avant envoi par vos \u00e9quipes.<\/p>\n<\/div><\/div><\/div><\/div>\n\n

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Tableaux de bord<\/h4>

Suivi des volumes, d\u00e9lais de r\u00e9ponse, demandes ouvertes et charges par \u00e9quipe.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

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Une assistance intelligente pour chaque r\u00e9ponse<\/p>\n<\/div><\/div>\n\n

Gr\u00e2ce \u00e0 l\u2019intelligence artificielle, EmailTree identifie le contexte du message, extrait les informations importantes et sugg\u00e8re, en un simple clic, des r\u00e9ponses pertinentes adapt\u00e9es aux r\u00e8gles, mod\u00e8les et habitudes de votre organisation.<\/span><\/p>\n<\/div><\/div>\n\n

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EmailTree analyse, trie, assiste et apprend progressivement afin d\u2019aider vos \u00e9quipes \u00e0 traiter les emails plus rapidement, tout en gardant la ma\u00eetrise avant chaque envoi.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

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Collaboration int\u00e9gr\u00e9e<\/p>\n<\/div><\/div>\n\n

Les \u00e9quipes peuvent traiter les emails comme des tickets l\u00e9gers, sans perdre le contexte de conversation.<\/p>\n<\/div><\/div>\n\n

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Attribution \u00e0 un collaborateur ou \u00e0 une \u00e9quipe.<\/h4><\/div><\/div><\/div>\n\n
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Commentaires internes pour pr\u00e9parer la r\u00e9ponse.<\/h4><\/div><\/div><\/div>\n\n
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Statuts personnalisables : nouveau, en cours, en attente, r\u00e9solu.<\/h4><\/div><\/div><\/div>\n\n
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Historique complet des actions et d\u00e9cisions.<\/h4><\/div><\/div><\/div>\n<\/div>\n\n
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Exemples d'automatisations<\/p>\n<\/div><\/div>\n\n

\ue08a<\/span><\/span><\/div>

Urgent de traitement usager<\/h4>

Priorit\u00e9 haute, notification imm\u00e9diate et affectation au responsable de compte.<\/p>\n<\/div><\/div><\/div><\/div>\n\n

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Facture re\u00e7ue<\/h4>
Classement finance, extraction du document et demande de validation.<\/div>\n
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Question fr\u00e9quente<\/h4>
Brouillon de r\u00e9ponse bas\u00e9 sur la base de connaissances interne.<\/div>\n
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Des fonctionnalit\u00e9s pens\u00e9es pour les \u00e9quipes op\u00e9rationnelles.<\/p>\n<\/div><\/div>\n\n

Services aux usagers, finances, ressources humaines, direction g\u00e9n\u00e9rale ou services techniques, chaque service peut d\u00e9finir ses propres r\u00e8gles de traitement, ses priorit\u00e9s et ses circuits de validation.<\/p>\n<\/div><\/div>\n\n

Voir les cas d'usage<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-194","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.veliamail.com\/index.php\/wp-json\/wp\/v2\/pages\/194","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.veliamail.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.veliamail.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.veliamail.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.veliamail.com\/index.php\/wp-json\/wp\/v2\/comments?post=194"}],"version-history":[{"count":20,"href":"https:\/\/www.veliamail.com\/index.php\/wp-json\/wp\/v2\/pages\/194\/revisions"}],"predecessor-version":[{"id":311,"href":"https:\/\/www.veliamail.com\/index.php\/wp-json\/wp\/v2\/pages\/194\/revisions\/311"}],"wp:attachment":[{"href":"https:\/\/www.veliamail.com\/index.php\/wp-json\/wp\/v2\/media?parent=194"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}